Profile

Senior in Boston University's Questrom School of Business pursuing a B.S. in Business Administration with a concentration in Management Information Systems and a dual degree student in the College of Arts and Sciences pursuing a B.A. in Computer Science. Currently working for Boston University’s Questrom School of Business’s IT Center as a Student Consultant, providing technical support for faculty, staff, and students in the University.

Education

Questrom School of Business

Major: Business Administration

Activities: Questrom Student Government, Delta Sigma Pi, Hawaii Cultural Association, LOCK Honorary Service Society



College of Arts and Sciences

Major: Computer Science

'Iolani College Preparatory School

Activities: National Spanish Honor Society, Spanish Club, Economics Team, Key Club, Science Olympiad, Yearbook, VARS Cross Country, VARS Paddling, VARS Track and Field, Homecoming Committee Co-Chair, Technology Committee Co-Chair

Skills & Abilities

IT Troubleshooting and Customer Service

Comfortable with providing in-person and over-the-phone/computer support for computers, wired and wireless networks, and multiple application platforms. Interacted with hundreds of students, faculty, and staff on a weekly basis.


Programming

Acquired moderate coding experience with Python from Intro to Computer Science I and with Java from Intro to Computer Science II. Also coded in Javascript and Swift during the DataHouse internship.


Leadership

Elected as VP Marketing for the Questrom Student Government, VP Marketing for Delta Sigma Pi, and Executive Board Member for the Hawaii Cultural Association during the 2014-15 school year at Boston University. Co-lead the development team for an iOS application during the DataHouse internship.

Consulting

Communicated with and made presentations to various clients regarding IT solutions tailored specifically to their business needs. Performed market research and analysis to determine the best solutions for individual clients.

Experience

Technology Risk Advisory Intern | Deloitte
June 2017 - August 2017

  • • Analyzed 200,000+ general ledger transaction requests and approvals to mitigate the risk of fraud and money laundering.
  • • Cross-referenced user access levels with their positions within the company to ensure certain accounts did not have inappropriate access to critical financial and other confidential data.
  • • Verified the completeness and accuracy of a large-scale data conversion by testing relevant IT controls for over six different information systems.

IT Finance Intern Intern | Boston Scientific
May 2016 - August 2016

  • • Led an international team as the primary project manager on an SAP software development project responsible for $2 million in medical device excise tax refunds.
  • • Performed an internal IT financial systems audit of 72 applications and identified $55,000 in yearly cost-saving opportunities in 10 systems.
  • • Served as a business analyst on a team of four to implement a time-saving value improvement process for project managers.

IT Consulting and Development Intern | DataHouse Consulting
May 2015 - August 2015

  • • Developed and deployed a website for a non-profit fund, which generated $10,000 in donations in less than 24 hours, using HTML,CSS, JavaScript,andWordpress.
  • • Collaborated on a team of six to develop a business model for an iOS app and created a prototype using Xcode and Swift.
  • • Created and presented IT solutions for a client in order to help improve their online presence and business efficiency.

Student Technician | Boston University IT Help Center
September 2014 - Present

  • • Provided technical support for faculty, staff, and student machines with OS X,Windows, and Linux/Ubuntu operating.
  • • Documented incidents and solution progress for 25+ tickets a day through our ticketing systems ServiceNow and Oompa.
  • • Updated the status of university-owned assets through KACE systems management and deployment appliance.

VP Marketing and IT | GDB Properties, Inc.
March 2013 - September 2013

  • • Produced company website and marketing materials which were featured in a state-wide real-estate conference.
  • • Worked with office managers and employees to make fitting IT recommendations when the company started.